Lithia Motors, Inc.

  • Call Center Rep

    Posted Date 3 weeks ago(8/26/2019 8:44 PM)
    ID
    2019-57710
    # of Openings
    1
    Job Locations
    US-CA-Oxnard
    Store Name
    DCH Oxnard Honda
    Category
    Service
  • Overview

    DCH Honda of Oxnard

     

    If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success! This is a Part-Time position (possibility to become Full-Time), offers competitive hourly pay + commission! 

     

    We are committed to Growing our Company and Growing our People!

     

    We are one of over 180 Lithia Motors dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 500 company. We are growing fast! And with growth comes opportunity. With dealerships in 18 states we can offer the right career path for you! 

     

    Responsibilities:

    The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to our service  department within the dealership. Our main goal it to increase CSI and drive more vehicles to our service drive. 

    • Schedule all incoming Service appointment calls 
    • Utilize computer & phone skills to call customers for any open recalls, declined services and followup customer survey calls (CSI). 
    • Gather accurate customer information to create a database for continual follow-up and retention
    • Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
    • Schedule solid appointments with customer call-ins, previous customers, referrals, other generic leads and service and parts customers.

    Qualifications:

    • Must have a Dynamic personality and great energy 
    • Must be confident and comfortable with making up to 100 calls a day
    • Ability to present information in a clear and professional manner.
    • Ability to manage one’s own time effectively.
    • Ability to type efficiently.
    • Basic & phone computer skills.

    Hiring Requirements

    • High School graduate or equivalent, 18 years or older
    • Possess an acceptable driving record and a valid driver’s license in your state of residence

    We are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. 

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