Lithia Motors, Inc.

  • Internet Client Advisor

    Posted Date 1 month ago(4/15/2019 8:07 AM)
    ID
    2019-54137
    # of Openings
    1
    Job Locations
    US-OR-Medford
    Store Name
    Lithia Financial
    Category
    Support Services - Corporate Office
  • Overview

    Lithia Motors, Inc.

    Internet Client Advisor

     

    If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!

     

    Lithia is about….

    Earning customers for life – Taking personal ownership – Improving constantly – Having fun!

     

    We are committed to growing our company and Growing our People!

    Job Description

    Responsibilities:

    Internet Client Advisors assist customers on Lithia’s internet and mobile sites. Client Advisors also work Internet leads for select stores. The primary goal of a Lithia Direct Client Advisor is to assist customers with basic questions, and to develop leads for our stores.  Lithia Direct Agents have a working knowledge of store inventories and processes.

    • Respond to assigned Internet leads.
    • Maintain presence on chat throughout shift.
    • Proficiently work multiple chats at a time.
    • Maintain log of all customer contacts.
    • Merge individual agent log with company ALOG daily to find assisted sales.
    • Assist dealerships promptly, professionally, and consistently. 

    Qualifications:

    • Previous multi-functional office experience in Customer Service, Call Center or Sales a plus.
    • Bachelor in Business Management or Communications
    • Proficiency with store and department processes, Customer Relationship Management (CRM), ADP Drive, chat platform and phone systems.
    • Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management.

    Why Lithia?

    We are an exciting, dynamic, and highly successful team and a member of NYSE (LAD).  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

     

    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

    Hiring Requirements

    • High School graduate or equivalent, 18 years or older
    • Possess an acceptable driving record and a valid driver’s license in your state of residence

    We are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. 

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