Lithia Motors, Inc.

  • Service Advisor

    Posted Date 5 days ago(10/11/2018 12:08 PM)
    # of Openings
    Job Locations
    US-CA-Walnut Creek
    Store Name
    Walnut Creek Subaru
  • Overview

    Diablo Subaru of Walnut Creek


    Automotive Service Advisor (Service Writer)


    Automotive Service Advisor – Auto Sales – Customer Service Writer


    Diablo Subaru of Walnut Creek continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.


    Diablo Subaru of Walnut Creek is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment.  Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successful publicly traded retail automotive groups in the nation.

    Job Description

    As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

    • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
    • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
    • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
    • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
    • Communicate additional repair and service needs to the customer based on vehicle inspection.
    • Administer the manufacturer warranty for qualifying vehicle repairs.
    • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. 
    • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.


    Automotive Service Advisor – Auto Sales – Customer Service Writer



    • Previous Service Advisor experience, preferred
    • Prior experience as an automotive technician a plus
    • A team player who is focused on providing exemplary customer service
    • Ability to multi-task in a fast paced work environment
    • Basic mechanical understanding of an automobile
    • Strong organizational skills and detail oriented
    • Be at least 18 years of age
    • Possess an acceptable driving record and a valid driver’s license in your state of residence.

    Why Lithia?

    We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.


    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs


    Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.


    Automotive Service Advisor – Service Writer – Customer Service Writer



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