Lithia Motors, Inc.

  • Service Manager

    Posted Date 3 months ago(8/16/2018 1:18 PM)
    # of Openings
    Job Locations
    Store Name
    Day Support Services
  • Overview

    Day Automotive
    Service Manager/Fixed Operations Manager



    DAY Automotive teamed up with one of the LARGEST automotive retailers in the country - Lithia Motors! Lithia Motors Group is one of the biggest, strongest returning, and most diversified public automotive retailers in North America and has helped us grow more than we expected! We're not finished growing and this is where you come in - we want to add YOU to our successful team!


    Help us Earn Customers for Life and grow with us as we grow with them.


    Job Description

    The Service Manager manages the activities of all service related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for the hiring, training and development of all service staff. The Service Manager serves as the liaison between the store and Support Service to ensure that Store Performance Expectation (SPE) objectives and customer satisfaction are obtained.

    • Inspect, maintain and organize all service areas in accordance with state and federal OSHA laws.
    • Ensure full compliance with manufacturer policies, warranties, procedures and guidelines.
    • Manage the administration of all warranty, receivables and service contracts.
    • Ensure a safe and professional environment for employees and customers.
    • Ensure exemplary customer service levels are executed and maintained in a timely and consistent manner commensurate with CSI (Customer Service Index) standards.
    • Develop an effective service team through proper hiring, training, counseling and performance standards.
    • Establish and maintain active working relationships with vocational and technical schools to source and recruit future service technicians.

    Service Manager – Automotive Technician Manager – Auto Tech Manager



    • Minimum of 2-3 years management experience is required
    • Automotive dealership service experience is a plus
    • Any automotive certifications is a plus
    • A team leader who is focused on providing exemplary customer service
    • Ability to multi-task in a fast paced work environment
    • Strong organizational skills and detail oriented
    • Working knowledge of computers and point-of-sales programs
    • Strong communication and customer engagement skills
    • High School graduate or equivalent
    • Operate a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions
    • Possess an acceptable driving record and a valid driver’s license in your state of residence.

    Why Day?

    We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.


    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs


    Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.


    Service Manager-Fixed Operations Manager – Automotive Shop Manager



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