Lithia Motors, Inc.

  • Customer Service Specialist

    Posted Date 2 weeks ago(8/2/2018 12:20 PM)
    # of Openings
    Job Locations
    Store Name
    Support Services
    Support Services - Corporate Office
  • Overview

    Lithia Motors, Inc. 


    The Accounts Receivable Administrator will be responsible for providing financial, clerical and administrative services to ensure efficient, timely and accurate processing of payment and collection of customer accounts. The Accounts Receivable Administrator will be required to perform job duties in a manner that ensures timely and accurate updating of customer information, following up on customer/store inquiries, reconciliation of customer accounts, manage AR aging, processing of the daily bank activity, and collections activities associated with delinquent accounts.


    The Accounts Receivable Administrator reports to the Accounts Receivable Supervisor. 

    Job Description

    Position Overview

    Area of Responsibility

    • Monitor customer account details for non-payments, delayed payments and other irregularities
    • Maintain collection tracking system
    • Proactively keep customer calls current to collect aging balances
    • Follow established procedures for collection of accounts
    • Process payments timely and accurately
    • Reconcile AR schedules
    • Provide store support as needed
    • Review credit applications for new account set up
    • Research and resolve account discrepancies
    • Complete journal vouchers and submit for approval
    • Respond to all customer inquiries within 1 business day
    • Respond to all store requests within 2 hours
    • Other duties as assigned

    Additional Qualifications

    The following knowledge, skills and abilities are needed to be successful in this position:

    • Strong attention to detail and sense of urgency.
    • Excellent communication skills both written and oral
    • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
    • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Time Management – ability to prioritize workload and manage one’s own time
    • Previous customer service experience
    • Experience with outbound calls or collections is valuable

    Proficiency Standards

    • Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
    • Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
    • Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
    • Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

    Physical Demands & Working Conditions

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
    • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

    Lithia Hiring Requirements

    • High school graduate or equivalent.
    • 18 years or older
    • Possess an acceptable driving record and valid driver’s license in state of residence
    • A criminal history background check will be conducted prior to beginning employment
    • Clear pre-employment drug screen

    NOTE:  This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).




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