Lithia Motors, Inc.

  • Experienced Warranty Administrator

    Posted Date 2 weeks ago(7/10/2018 5:44 PM)
    ID
    2018-43947
    # of Openings
    1
    Job Locations
    US-CA-Los Angeles
    Store Name
    DT Carson Nissan
    Category
    Service
  • Overview

    Carson Nissan

     

    NOW HIRING: WARRANTY ADMINISTRATOR

     

    Carson Nissan is a partner of the Lithia family of groups. We provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

     

    The Warranty Administrator prepares, submits and tracks warranty repair orders and claims according to Lithia and manufacturer policies.  They are responsible for the accuracy and timeliness of these items to ensure the service department receives proper credit and monies due.

     

    The Warranty Administrator reports to the Service Manager.

     

    Job Description

    Other Responsibilities

    • Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.
    • Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
    • Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.
    • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.
    • Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention.
    • Arrive and depart from work at the hours designated by the service management.
    • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
    • Back-up service cashier as needed.
    • Answer phones promptly and in a friendly manner using the Lithia phone protocol.
    • Maintain organized and clean work area

     

    PERFORMANCE MEASUREMENTS

    • Accuracy and timeliness in completing warranty administration duties as outlined above.

     

    Company Info/Benefits

    Why Lithia?
    We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

    Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

    Responsibilities

    Additional Knowledge, Skills and Abilities

    The following knowledge, skills and abilities are needed to be successful in this position:

    • Communication skills – communicate effectively with others
    • Time Management – ability to manage one’s own time
    • Typing – ability to type efficiently to enter accurate information into tracking system
    • Mathematics – ability to solve basic math calculations.
    • Basic computer skills

     

    PHYSICAL DEMANDS AND WORKING CONDITIONS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds.
    • Working Conditions: Moderate to loud noise and exposure to outdoor weather conditions.

     

    Qualifications

    Lithia Hiring Requirements

    • High school graduate or equivalent.
    • 18 years or older
    • Possess an acceptable driving record and valid driver’s license in state of residence
    • A criminal history background check will be conducted prior to beginning employment
    • Clear pre-employment drug screen

     

    NOTE: This job description applies only to the specific employing entity and location of an individual’s employment.

    This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

     

     

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