Lithia Motors, Inc.

  • Human Resources Specialist

    Posted Date 3 weeks ago(7/5/2018 1:10 PM)
    ID
    2018-43784
    # of Openings
    1
    Job Locations
    US-OR-Medford
    Store Name
    Support Services
    Category
    Support Services - Corporate Office
  • Overview

    Lithia Motors, Inc. 

     

    Using sound judgement, the Employee Relations Specialist I provides consultative services to Company managers on a variety of issues related to motivating, coaching, and addressing performance and behavior concerns with their staff members. This position works with managers and employees throughout the Company to address concerns, resolve conflict, develop performance improvement plans, and involuntary terminations of employment, including reviewing and developing appropriate documentation. The Employee Relations Specialist I also assists with Unemployment and Drug and Alcohol Administration, and functions as back up to Leave Administration.  

     

    The Employee Relations Representative I reports to the Employee Relations Supervisor and takes day to day direction from the ER Specialist II.  This position will coordinate with team members to ensure that any and all employment related information is obtained before working through the appropriate strategy with store management, including Lithia’s Work Injury/Illness, Leave of Absence, ADA, and Worker Safety programs.

     

    The Employee Relations Specialist reports to the Employee Relations Manager.

    Job Description

    ESSENTIAL FUNCTIONS AND DUTIES

     

    Employee Relations - (90%)

    • Using strong HR knowledge, provide guidance and support to managers throughout the organization
    • Draft legally compliant discipline and coaching documentation with supervision
    • Draft, review, and make recommendations related to Involuntary Terminations with supervision
    • Assist managers in creating performance improvement plans and determining appropriate action plans
    • Evaluate each situation on a case by case basis, giving consistent, sound guidance and recommendations based on the circumstances of the situation
    • Assist with department monthly reporting insuring deadlines are met
    • Review and provide recommendations on HR policies, programs, and practices
    • Develop and maintain positive coaching relationships with managers throughout the organization and provide guidance and support in addressing employee development and disciplinary matters
    • Work with staff members and managers on disciplinary matters throughout the organization to promote consistency and working with staff members and managers to develop appropriate action plans to address employee behavioral and/or performance deficiencies
    • Consult with management and/or create documentation to ensure thorough files on all ER matters and confirm proper storage in applicable systems (Prolaw and/or OneNote)
    • Provide support to employees who request assistance (i.e., EAP guidance, etc.)
    • Consult and communicate with vendor on UI strategy and claims
    • Assist in conducting thorough, unbiased investigations into concerns brought by employees and work with appropriate management to get to a resolution
    • Complete and obtain thorough documentation needed for all concern files
    • Maintain appropriate paper and electronic files of all concerns
    • Participate with Senior ER team to identify and assist target locations in making improvements
    • Support implementation of new policies and procedures throughout the organization
    • Collaborate and/or create monthly reports that are complete, accurate, and delivered on time
    • Keep supervisor informed of all areas of responsibility
    • Keep abreast of industry trends and employment legislation, especially for California and DTLA sites
    • Conduct periodic People Practices training
    • Back up of all related areas of responsibilities as needed for other stores/regions
    • Other responsibilities and projects as assigned

    General Functions – (10%)

    • Assist managers and vendor with Unemployment Insurance questions
    • Annual review and reporting of UI Vendor performance metrics
    • Assist dealership staff with post-employment drug/alcohol questions and processes
    • Assist with Last Chance Agreement process with direction from ER Manager
    • Function as back up to Administrator, especially related to Motor Vehicle Reporting
    • Assist with monthly and quarterly department reporting using Excel and proprietary software
    • Provide support and assistance throughout department as needed
    • Be available during normal working hours to assist managers over the phone and via email
    • Adherence to and support of Company policies as outlined in the Employee Handbook

    This person will work directly for the Company’s Employee Relations Team, and will need to collaborate with all team members in order to execute their assigned functions. This person will also be expected to live the core values of organization and department.  

    PERFORMANCE MEASUREMENTS/EXPECTATIONS

    Targets and areas of focus may slightly change based on the business needs. 

    • Meet and exceed individual objectives as defined by supervisor
    • Adhere to schedules and deadlines 
    • Thoroughness, accuracy, and timeliness in completing essential duties
    • As a member of the ER department it is each member’s responsibility to be a leader in modeling professional behavior in the organization
    • Attend department meetings as scheduled by the department head or executive management
    • Perform a variety of tasks with flexibility and willingness in each new situation
    • Keep information strictly confidential
    • Performance will be measured by the quality of consulting services provided in all ER matters as well as satisfaction of department managers with your consultation services
    • Engage and Collaborate to progress ER best practices throughout the organization

    ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

    The following knowledge, skills and abilities are needed to be successful in this position:

    • Strong knowledge of Employment Law
    • 2 years’ experience in Employee Relations, Employment Law, or Human Resources Generalist position
    • Strong attention to detail and sense of urgency
    • PC Skills including knowledge and use of MS Office (Excel, Word, Windows, etc)
    • Excellent communication skills both written and verbal
    • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
    • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Time Management – ability to prioritize workload and manage one’s own time

    PREFERRED QUALIFICATIONS

    • Bachelor’s degree from an accredited university in Business, HR, Organizational Development, Training, Communication, Psychology or commensurate experience
    • Strong ability to exercise independent judgment in decision making process and work independently
    • Strong knowledge of Employment Law 2+ years’ experience in Employee Relations, Employment Law, or Human Resources Generalist position
    • Strong attention to detail and sense of urgency
    • PC Skills including knowledge and use of MS Office (Excel, Word, Windows, etc)
    • Excellent communication skills both written and verbal
    • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
    • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Growing & Learning – develop additional knowledge, skills and abilities with experience in the role
    • Strong ability to effectively communicate and overcome objections
    • Ability to work cross departmentally and exercise influence without authority
    • College level Human Resources coursework
    • PHR or SHRM-CP Certification

    Proficiency Standards 

    • Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others. Confidentiality in the area of ER is essential.
    • Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain. Adheres to schedules and deadlines
    • Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
    • Team Player - Supports the overall efforts of the team to accomplish company, division, and departmental goals and objectives. Supports all team members in a collaborative and respectful manner.
    • Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
    • Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value

    Physical Demands and Working Conditions

    • Physical Demands: Standing, walking approximately 1/3 of the time, sitting to 2/3 of time, reaching with hands and arms to 2/3 of time, communicate via telephone, email, and in person 3/4 of time or more
    • Working Conditions: indoor open concept office environment

    Lithia Hiring Requirements

    • High school graduate or equivalent.
    • 18 years or older
    • Possess an acceptable driving record and valid driver’s license in state of residence
    • A criminal history background check will be conducted prior to beginning employment
    • Clear pre-employment drug screen

    #CB

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