Lithia Motors, Inc.

  • Parts Advisor

    Posted Date 2 weeks ago(5/9/2018 3:46 PM)
    ID
    2018-41818
    # of Openings
    1
    Job Locations
    US-CA-Los Angeles
    Store Name
    DT Los Angeles Audi
    Category
    Body Shop
  • Overview

    DTLA Audi

     

    Body Shop Parts Advisor

     

     


    Body Shop Parts Advisor 


     

    DTLA Audi is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

    Job Description

    Responsibilities:

    As a Body Shop Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

    • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
    • Communicate effectively with customers and vendors via phone, in-person or email.
    • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
    • Maintain clean and professional appearance of counter, work area, and stockroom.
    • Interact with the Body Shop Team to coordinate parts for vehicle repair and service.
    • Order parts from suppliers based on Body Shop and customer requests.
    • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
    • Check quantity and condition of goods received against invoices and purchase orders.  Check number and unit cost as well as total billing for charges against proper records.
    • Specifies parts accurately.
    • Process core returns, parts warranties and parts returns as necessary.

     Qualifications:

    • Previous parts advisor experience, preferred
    • Understand basic automotive components and systems
    • Automotive dealership service experience is a plus
    • Any automotive certifications is a plus
    • A team player who is focused on providing exemplary customer service
    • Ability to multi-task in a fast paced work environment
    • Strong organizational skills and detail oriented
    • Working knowledge of computers
    • Be at least 18 years of age
    • Possess an acceptable driving record and a valid driver’s license in your state of residence

    Why Lithia?

    We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

     

     Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

     


    Body Shop Automotive Parts Advisor – Auto Sales – Auto Parts Consultant


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