Lithia Motors, Inc.

  • Parts Advisor

    Posted Date 3 weeks ago(4/4/2018 4:44 PM)
    ID
    2018-40688
    # of Openings
    1
    Job Locations
    US-PA-Mars
    Store Name
    Baierl Mars Toyota
    Category
    Parts
  • Overview

    Baierl Toyota
    Parts Advisor

     

    Toyota-Outside-2

     

     


    Parts Advisor 


     

     

    Baierl Automotive teamed up with one of the LARGEST automotive retailers in the country - Lithia Motors! Lithia Motors Group is one of the biggest, strongest returning, and most diversified public automotive retailers in North America and has helped us grow more than we expected! We're not finished growing and this is where you come in - we want to add YOU to our successful team!

     

    Help us Earn Customers for Life and grow with us as we grow with them.

    Job Description

    Responsibilities:

    As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

    • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
    • Communicate effectively with customers and vendors via phone, in-person or email.
    • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
    • Maintain clean and professional appearance of counter, work area, and stockroom.
    • Interact with the Service Team to coordinate parts for vehicle repair and service.
    • Order parts from suppliers based on Service Department and customer requests.
    • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
    • Check quantity and condition of goods received against invoices and purchase orders.  Check number and unit cost as well as total billing for charges against proper records.
    • Specifies parts accurately.
    • Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
    • Receive payment or obtain credit authorization.
    • Process core returns, parts warranties and parts returns as necessary.

     Qualifications:

    • Previous parts advisor experience, preferred
    • Understand basic automotive components and systems
    • Automotive dealership service experience is a plus
    • Any automotive certifications is a plus
    • A team player who is focused on providing exemplary customer service
    • Ability to multi-task in a fast paced work environment
    • Strong organizational skills and detail oriented
    • Working knowledge of computers
    • Be at least 18 years of age
    • Possess an acceptable driving record and a valid driver’s license in your state of residence

    Why Lithia?

    We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

     

     Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

     


    Automotive Parts Advisor – Auto Sales – Auto Parts Consultant


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