Lithia Motors, Inc.

Parts Advisor

Posted Date 2 weeks ago(3/7/2018 12:07 PM)
# of Openings
Job Locations
US-CA-Los Angeles
Store Name
DT Los Angeles Toyota
Body Shop


DTLA Toyota


Body Shop Parts Advisor



Body Shop Parts Advisor 



Toyota of Downtown Los Angeles is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description


As a Body Shop Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

  • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
  • Maintain clean and professional appearance of counter, work area, and stockroom.
  • Interact with the Body Shop Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on Body Shop and customer requests.
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.  Check number and unit cost as well as total billing for charges against proper records.
  • Specifies parts accurately.
  • Process core returns, parts warranties and parts returns as necessary.


  • Previous parts advisor experience, preferred
  • Understand basic automotive components and systems
  • Automotive dealership service experience is a plus
  • Any automotive certifications is a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Strong organizational skills and detail oriented
  • Working knowledge of computers
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid driver’s license in your state of residence

Why Lithia?

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


 Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.


Body Shop Automotive Parts Advisor – Auto Sales – Auto Parts Consultant


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