Lithia Motors, Inc.

Work Injury Specialist II

Posted Date 2 weeks ago(3/6/2018 11:53 PM)
# of Openings
Job Locations
Store Name
Support Services
Support Services - Corporate Office


Lithia Motors, Inc. 


The Work Injury Specialist uses independent judgement and prior work experience to report, monitor, and manage work injury claims to ensure employees receive needed treatment to quickly heal and return to work. The Specialist use their inquisitive nature to manage claims by working with employees, store management and claim adjusters to ensure claims are properly investigated, evaluated and resolved. The Specialist also monitors claim data to identify trends, hazards and recommend resolutions. This includes using Excel to run and analyze reports, gathering and reviewing supporting documentation, following up with management and holding TPA accountable to Company expectations. As part the Employee Relations team, this position will complete special projects and provide general support where needed.


As the Sr. Work Injury Specialist, the Specialist 2 will use their strong Work Injury knowledge and experience to provide day to day leadership and guidance to the Work Injury and Safety team, especially related to the strategic management of complex claims and communication with Executive Management. As part of the greater ER and Safety team, the Specialist 2 will participate in and take a leadership role in group initiatives.


The Workers Compensation Specialist 2 reports to the Employee Relations and Safety Manager.


Job Description


Areas of Responsibility

This includes, but is not limited to the following:

  • Work Injury - (90%)
    • Insure our injured workers receive needed treatment in a timely manner; claims are reported, investigated thoroughly, mitigate delays, and facilitate strong communication between all parties.
    • Provide excellent customer service; whether working with employees, store management, other support services staff, or vendors, maintaining strong working relationships and excellent communication skills
    • Build strong working relationships; with employees, managers, claim adjusters, attorneys, and executives
    • Identify and support strategic initiatives related to work injuries and safety throughout the Company
    • Encourage early return to work; answer questions, allay management and employee concerns, and assist in identifying and gaining approval for transitional duty.
    • Critically review and evaluate claims; provide consistent, sound guidance and develop sound claim management strategy to reduce liability and mitigate risks.
    • Take a leadership role in quarterly claim reviews; coordinate with adjusters and attorneys to develop actions plans on complex claims.
    • Report on complex claims to Executive Management; report on claim development which requires financial reporting.
    • Develop and maintain reports using Excel; ensure periodic reporting deadlines are met and information is accurate, analyze data for trends and make recommendations based on findings.
    • Adhere to legal and Company guidelines with limited supervision.
    • Adhere to and support Company policies as outlined in the Employee Handbook
    • Be available during standard business hours to assist internal customers
  • Leadership - (10%)
    • As the team lead, other team members will look to the Specialist 2 for day to day direction and leadership, especially around the strategic management of work injury claims.

Preferred Measurements/Expectations

Targets and areas of focus may slightly change based on the business needs.

  • Work Injury:
    • Performance will be measured by the quality and efficiency of claim management; this includes ensuring claim adjusters have the tools and are doing their jobs thoroughly; identifying potentially risky claims, and a strategic plan for long term or litigated claims.
    • Provide day to day guidance to Work Injury Specialist 1 team.
  • Risk Management
    • As a member of the Safety and Work Injury team, the Work Injury Specialist 2 will take a leadership role in identifying trends, writing proposals, and implementing policy and procedure improvements throughout the organization.

Preferred Qualifications

  • Bachelor’s degree from an accredited university in Business, HR, Organizational Development, Training, Communication, Psychology or commensurate experience
  • 3+ years previous work experience managing Workers Compensation; preferably in a multi-state environment
  • Strong exercising independent judgment while also working as a member of a team
  • Strong communication skills both oral and written
  • Ability to exercise influence across departments

Proficiency Standards

  • Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others. Confidentiality is essential.
  • Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain. Adheres to schedules and deadlines
  • Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
  • Team Player - Supports the overall efforts of the team to accomplish Company, division, and departmental goals and objectives. Supports all team members in a collaborative and respectful manner.
  • Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
  • Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value

Growth Opportunities

Lithia is a performance-based organization and growth will occur at your pace. This position will allow you to engage in the Company in a position that can dramatically impact operational performance.

Work Hours

This position requires a minimum of 5 days of scheduled time weekly.  As a salaried employee of Lithia, you are expected to work the schedule needed to complete all tasks.  Weekends, travel and longer hours may be required for specific assignments.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing up to 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to virtually never, reaching with hands and arms to 2/3 of time, verbal communication over 2/3 of time; move, transport or place up to 1/8 of time up to 25 pounds; ability to position self, move/traverse 3/4 of time
  • Transporting self to dealerships and other related work events
  • Working Conditions: 80% Indoor office environment, up to 20% dealership environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen



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