Lithia Motors, Inc.

  • Internet Client Adviser

    Posted Date 2 months ago(2/20/2018 2:08 PM)
    ID
    2018-39143
    # of Openings
    1
    Job Locations
    US-NY-Wappingers Falls
    Store Name
    DCH Wappingers Falls Toyota
    Category
    Service
  • Overview

    DCH Wappingers Falls Toyota

     

    Internet Client Adviser - Automotive Sales


    Appointment Coordinator - Automotive Internet Sales- Customer Service


    Hourly plus Weekly Commission!

     

    DCH Wappingers Falls Toyota is one of over 180 Lithia Motors dealerships operating in 17 states.  Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

     

    We are committed to growing our company and Growing our People!

     

    Job Description

    Internet Client Advisor 

     

    Responsibilities:

    The Internet Client Adviser is responsible for developing, processing, managing, following up and tracking all customers as it pertains to dealership sales department within a Dealership.

    • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
    • Gather accurate customer information to create a database for continual follow-up and retention
    • Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
    • Utilize computer skills within our Service department to increase appointments, and customer retention.
    • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
    • Utilize phone skills to set solid appointments with daily customer call-ins, previous Lithia customers, referrals, other generic leads and service and parts customers.

    Appointment Coordinator - Automotive Internet Sales- Customer Service


     

     

    Qualifications:

    • Previous Customer Service or Call Center Experience a Plus!
    • Presentation skills - ability to present information in a clear and professional manner.
    • Time Management – manage one’s own time
    • Typing – ability to type efficiently
    • Basic computer skills 
    • Possess an acceptable driving record and valid driver's license in state of residence.

    Why Lithia?
    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

    Lithia Motors is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

     

    #IP #CB

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