Lithia Motors, Inc.

BDC Administrator: Sales Department

Posted Date 1 month ago(2/20/2018 2:08 PM)
# of Openings
Job Locations
US-NY-Wappingers Falls
Store Name
DCH Wappingers Falls Toyota


DCH Wappingers Falls Toyota


Internet Client Advisor - Automotive Sales

Appointment Coordinator - Automotive Internet Sales- Customer Service

Hourly plus Weekly Commission!


DCH Wappingers Falls Toyota is one of many Lithia Motors Dealerships. 

We are one of the largest automotive retailers in the nation and we are growing…FAST!


Lithia Motors, Inc., is a publicly traded Fortune 500 company (NASDAQ: LAD) with over 160 dealerships, 
auto stores and service centers across the US.


There’s no better time to join us on the road to success!


Job Description

Internet Client Advisor / Business Development Center Administrator



The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to dealership sales department within a Dealership.

  • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
  • Utilize computer skills within our Service department to increase appointments, and customer retention.
  • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
  • Utilize phone skills to set solid appointments with daily customer call-ins, previous Lithia customers, referrals, other generic leads and service and parts customers.

Appointment Coordinator - Automotive Internet Sales- Customer Service




  • Previous Customer Service or Call Center Experience a Plus!
  • Presentation skills - ability to present information in a clear and professional manner.
  • Time Management – manage one’s own time
  • Typing – ability to type efficiently
  • Basic computer skills 
  • Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Motors is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.



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