Lithia Motors, Inc.

  • BDC Administrator/Receptionist

    Posted Date 1 month ago(2/19/2018 12:16 PM)
    # of Openings
    Job Locations
    Store Name
    Seattle BMW
  • Overview

    BMW Seattle


    Business Development Center Administrator

    Receptionist - Customer Service - Appointment Coordinator - Service Support

    Hours: Monday, Thursday, Friday, and Saturday from 7:00am-6:00pm


    Application review will begin 2/26/2018 and run through 3/9/2018


    At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.



    Job Description

    Business Development Center Administrator



    The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.

    • Utilize phone skills with daily customer call-ins to set solid service repair appointments and smoothly move the customer to the right person in the dealership.
    • Gather accurate customer information to create a database for continual follow-up and retention.
    • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
    • Utilize computer skills within both service and sales departments to increase appointments, sales and customer retention.
    • Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the BDC Manager or Service Manager for further review.
    • Help facilitate the customer relations process and follow continuous improvement plans, as set by management, to assure focus is kept on the customer experience, by all team members.


    Receptionist - Customer Service - Appointment Coordinator - Service Support



    • Experience in a call center/receptionist setting, preferred
    • Presentation skills - ability to present information in a clear and professional manner.
    • Teaching – ability to teach others how and why to perform their job
    • Time Management – manage one’s own time
    • Typing – ability to type efficiently
    • Mathematics – using mathematics to solve problems.
    • Basic computer skills
    • Possess an acceptable driving record and valid driver's license in state of residence.

    Why Lithia?
    We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs

    Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.


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