Lithia Motors, Inc.

BDC Administrator: Service Department

Posted Date 3 weeks ago(2/2/2018 4:11 PM)
ID
2018-38516
# of Openings
1
Job Locations
US-NY-Wappingers Falls
Store Name
DCH Wappingers Falls Toyota
Category
Service

Overview

DCH Wappingers Falls Toyota

 

Business Development Center Administrator: Service


BDC Admin - Appointment Coordinator - Service Admin - Automotive Internet - Customer Service


 

Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 300 company! We are growing, and growing fast - and with growth comes opportunity. With over 170 stores in 18 states we can offer the right career path for you!

 

We are committed to growing our company and Growing our People!

 

There’s no better time to join us on the road to success!

 

Job Description

Business Development Center Administrator

 

Responsibilities:

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to service department within a Dealership.

  • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
  • Utilize computer skills within our Service department to increase appointments, and customer retention.
  • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
  • Utilize phone skills to set solid appointments with daily customer call-ins, previous Lithia customers, referrals, other generic leads and service and parts customers.

BDC Admin - Appointment Coordinator - Service Admin - Automotive Internet - Customer Service


 

 

Qualifications:

  • Customer service / Call center experience preferred
  • Presentation skills - ability to present information in a clear and professional manner.
  • Typing – ability to type efficiently
  • Basic computer skills 
  • Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?

 

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Motors is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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