Lithia Motors, Inc.

Greeter

Posted Date 3 weeks ago(2/1/2018 10:32 PM)
ID
2018-38481
# of Openings
1
Job Locations
US-CA-Los Angeles
Store Name
DT Los Angeles Mercedes-Benz
Category
Service

Overview

DT Los Angeles Mercedes-Benz

 

SERVICE GREETER

 

DTLA Mercedes Benz is a partner to the Lithia family of groups. Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.  Start your career with one of the largest and most successful retail automotive teams in the nation.

The Service Greeter intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. They are the dealership’s front-line contact with the public and must represent the dealership in a professional, friendly manner at all times. 

 

The Service Greeter reports to the Service Manager.

Job Description

 

ESSENTIAL FUNCTIONS AND DUTIES

Area of Responsibility

  • Intercepts all incoming calls and determines whether the person being called should be interrupted.
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.
  • Take thorough messages, including the caller’s first and last name, company name if applicable, time, and the message.
  • Communicate messages to the appropriate parties in a timely manner.
  • Provide very basic information to callers who have general inquiries.
  • Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.
  • Update and distribute company telephone roster when necessary.
  • Maintain Phone log daily.
  • Maintain customer name file daily.
  • File repair orders daily.
  • Special projects as assigned.

 

PERFORMANCE MEASUREMENTS/EXPECTATIONS

  • Meet and exceed individual objectives as defined by supervisor
  • Adhere to schedules and deadlines
  • Thoroughness, accuracy, and timeliness in completing essential duties

 

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • A team player who is focused on providing exemplary customer service.
  • A critical thinker and effective time manager.
  • Strong attention to detail and sense of urgency.
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

 

PREFERRED QUALIFICATIONS

  • High School Diploma or equivalent.
  • Previous experience as a Greeter or in a related position preferred.
  • Must speak clearly on the telephone and convey an image of professionalism and competence to callers.
  • Must be able to convey messages to employees clearly and quickly.
  • Professional personal appearance.
  • Typing and 10 key operation by touch, computer friendly.

 

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
  • Working Conditions: Considerable use of telephone, computer and other office equipment. Work outside and inside, around moving objects, and with vehicles and machinery with moving parts. Frequent exposure to dampness and humidity, toxic chemicals, exhaust fumes, gasoline, and diesel fuel.

 

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

 

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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