Lithia Motors, Inc.

Lease Retention Manager

Posted Date 3 days ago(2/19/2018 2:54 PM)
# of Openings
Job Locations
Store Name
DCH Gardena Honda


DCH Gardena Honda


Lease Retention Manager



DCH Gardena Honda continues to grow and we are seeking an Enthusiastic & Experienced Lease Retention Manager to join our successful team.


DCH Gardena Honda is part of the Lithia Motors family of dealerships, a publicly traded Fortune 500 automotive retail company [NASDAQ: LAD] with over 160 dealerships, auto stores and service centers across the US. Our proven record of success comes from our collaborative teams of passionate and innovative people working together to achieve success and have fun too!


Lithia embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Come and “Take the Journey” with one of the largest and most successful retail automotive teams in the nation.


Currently the fifth-largest automotive retailer in the nation, we are growing…FAST! With this growth come unique and exciting career opportunities. There’s no better time to join us on the road to success

Job Description



The Lithia Lease Maturity Manager is responsible for all customer communication relating to lease contract end. The Lease Maturity Manager will be provided with a book of business and several software tools from which to prospect and manage their calendar. They will be responsible for completing scheduled outreach in the form or phone calls and/or emails, generating appointments to evaluate lease vehicles resulting in additional opportunities for repeat business.


The Lease Maturity Manager reports to the Customer Retention Manager and partners with the Sales Managers to present product and financial information.

  • Consistently meet and exceed goals relating to customer outreach, accurately logging notes from customer conversations, and generating new business opportunities in the form of appointments for lease evaluations.
  • Generate a pipeline of prospect customers based on months remaining and customer feedback.
  • Properly update all digital records relating to vehicle ownership status and customer contact info.
  • Provide an outcome for every leased vehicle at or before contract end date
  • Learn the correct presentation of product knowledge and financial information.
  • Partner with the sales team and managers to ensure smooth customer hand-off and follow up if support is needed.
  • Build and maintain knowledge of product information, dealership/department processes, and keep current with certifications and licenses. 



The following knowledge, skills and abilities are needed to be successful in this position:

  • Time Management – manage one’s own time without daily direct supervision
  • Proficient in basic computer skills, including but not limited to typing, Microsoft Outlook email and Internet browser navigation.
  • Must possess strong written and verbal communication skills.
  • Must have a pleasant, professional demeanor in every customer interaction and polished appearance.
  • Must be a quick learner, able to multi-task and consistently complete the daily process.
  • Must be self-motivated and comfortable generating your own opportunities to do business

Why Lithia:


We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Lithia Motors, Inc. is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.



Being one of the largest dealerships groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People!


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