Lithia Motors, Inc.

Business Development Center Representative

Posted Date 2 months ago(1/2/2018 4:53 PM)
ID
2018-37185
# of Openings
1
Job Locations
US-NJ-North Brunswick
Store Name
DCH Brunswick Toyota
Category
Sales

Overview

DCH Brunswick Toyota

 

NOW HIRING: Business Development Center Representative

 

DCH Brunswick Toyota is one of over 160 Lithia Motors dealerships nationwide.  Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.  We are committed to growing our company and Growing our People!

 

Job Description

Business Development Center Administrator

 

Responsibilities:

The Business Development Center (BDC) Representative is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.

  • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
  • Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
  • Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
  • Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers.

Qualifications:

  • Presentation skills - ability to present information in a clear and professional manner.
  • Teaching – ability to teach others how and why to perform their job
  • Time Management – manage one’s own time
  • Typing – ability to type efficiently
  • Mathematics – using mathematics to solve problems.
  • Basic computer skills
  • Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Motors is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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