Lithia Motors, Inc.

Concierge

1 month ago(12/12/2017 5:35 PM)
ID
2017-36511
# of Openings
1
US-CA-San Diego
Store Name
DCH Mission Valley Honda
Category
Service

Overview

DCH Honda of Mission Valley

 

Service Concierge

 

DCH is part of the Lithia Motors family of dealerships, a publicly traded Fortune 500 automotive retail company [NASDAQ:

LAD] with over 160 dealerships, auto stores and service centers across the US. Our proven record of success comes from our collaborative teams of passionate and innovative people working together to achieve success and have fun too!

 

Currently the fifth-largest automotive retailer in the nation, we are growing…FAST! With this growth comes unique and exciting career opportunities. There’s no better time to join us on the road to success

 

 

Job Description

The Lithia Service Concierge is responsible for maintaining the flow of traffic through the service drive, sourcing quality preowned vehicles for inventory, and assisting guests through the service to sales process.

 

The Lithia Service Concierge reports to the Sales Managers and partners with the Service and Sales teams to ensure a seamless customer experience.

 

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • Time Management – manage one’s own time without immediate supervision
  • Proficient in basic technology, including but not limited to typing, accessing email, iPad app & Safari browser use.
  • Must possess strong verbal communication skills, and pleasant/professional demeanor in every customer interaction
  • Must be a quick learner, able to multi-task and consistently complete all steps in the process.
  • Must have strong work ethic, be self-motivated and transparent/honest in all activities relating to generating commission.
  • NO SALES EXPERIENCE NECESSARY

 

ESSENTIAL FUNCTIONS AND DUTIES

  • Serve as initial point of contact for customers arriving for service
  • Obtaining mileage and vin for advisors, while using provided software to identify “opportunity” customers
  • Communicating dealership’s intent to purchase vehicles from our service customers, sharing important account updates and gaining permission to evaluate vehicles before handing customers off to their service advisor.
  • Consistently meeting and exceeding goals relating to percentage of customers interacted with, accurately logging notes from customer conversations, and generating new sales opportunities from service traffic.
  • Working as a team with service advisors, porters and sales department.
  • Assist in developing continuous improvement plans, by communicating observations to management.
  • Build and maintain knowledge of product information, dealership/department processes, and keep current with certifications and licenses.

Why Lithia?

 

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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