Lithia Motors, Inc.

Parts Outside Sales

2 weeks ago(12/5/2017 8:36 AM)
ID
2017-36215
# of Openings
1
US-NY-Yorkville
Store Name
Carbone Management Services
Category
Parts

Overview

Carbone Auto Group

 

NOW HIRING: Parts Outside Sales

 

The Parts Outside Sales position is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. The Parts Outside Salesperson assists the external customer in identifying, ordering and fulfilling automotive parts needs. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.  

 

The Parts Outside Salesperson works under the supervision of the Parts Manager or the Fixed Operations Manager.

Job Description

ESSENTIAL FUNCTIONS AND DUTIES

  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
  • Visit external vendors to determine needs.
  • Check number and unit cost as well as total billing for charges against proper records.
  • Specifies parts accurately.
  • Receive payment or obtain credit authorization
  • Process core returns, parts warranties and parts returns as necessary.

 

PERFORMANCE MEASUREMENTS                 PERFORMANCE EXPECTATIONS

  • Customer Satisfaction Index                 At or above 100%
  • All special orders                                  less than 30 days
  • Open invoices                                       less than 30 days
  • Parts Sales
  • Parts Gross Profit

 

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • Customer Service Orientation – actively looking for ways to serve our customers.
  • Active Listening – give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
  • Speaking – communicate information effectively when talking to others
  • Time Management – managing one’s own time
  • Extensive Knowledge of automotive parts

 

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds.
  • Working Conditions: Moderate to loud noise and exposure to outdoor weather conditions.

 

CARBONE HIRING REQUIREMENTS

  •  High school graduate or equivalent.
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

 

* Applicants must be 18 or older with a valid driver's license. Carbone is a drug free work environment. EOE.

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