Lithia Motors, Inc.

BDC Administrator: Service Department

1 week ago
ID
2017-35563
# of Openings
1
US-NY-Wappingers Falls
Store Name
DCH Wappingers Falls Toyota
Category
Service

Overview

DCH Wappingers Falls Toyota

 

Business Development Center Administrator: Service


BDC Admin - Appointment Coordinator - Service Admin


 

DCH Wappingers Falls Toyota is one of many Lithia Motors Dealerships. 

We are one of the largest automotive retailers in the nation and we are growing…FAST!

 

Lithia Motors, Inc., is a publicly traded Fortune 500 company (NASDAQ: LAD) with over 160 dealerships, 
auto stores and service centers across the US.

 

There’s no better time to join us on the road to success!

 

Job Description

Business Development Center Administrator

 

Responsibilities:

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and  departments within a Dealership.

  • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
  • Utilize computer skills within our Service department to increase appointments, and customer retention.
  • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
  • Utilize phone skills to set solid appointments with daily customer call-ins, previous Lithia customers, referrals, other generic leads and service and parts customers.

Qualifications:

  • Presentation skills - ability to present information in a clear and professional manner.
  • Teaching – ability to teach others how and why to perform their job
  • Time Management – manage one’s own time
  • Typing – ability to type efficiently
  • Basic computer skills 
  • Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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