Lithia Motors, Inc.

Internet Client Advisor

1 week ago
ID
2017-35101
# of Openings
1
US-OR-Medford
Store Name
Support Services
Category
Support Services - Corporate Office

Overview

Lithia Motors, Inc. 

 

Lithia Motors, Inc. embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.  Come and take the journey with one of the largest and most successful retail automotive teams in the nation.

Job Description

Responsibilities:

  • Respond to assigned Internet leads within 5 minutes of assignment.
  • Maintain presence on chat throughout shift.
  • Proficiently work multiple chats at a time.
  • Maintain Lithia Direct agent log of all customer contacts.
  • Merge individual agent log with company ALOG daily to find assisted sales.
  • Submit assisted sales daily to Lithia Direct manager and admin in proper format.
  • Establish and maintain good working relationships with all other Lithia employees and work as a team.
  • Assist dealerships promptly, professionally, and consistently.  All communications must be clear, concise and documented.

Qualifications:

  • Excellent organizational and time management skills required.
  • Commitment to providing the highest quality of customer service.
  • Previous multi-functional office experience a plus.
  • Proficiency with store and department processes, CRM’s, ADP Drive, chat platform and phone systems.
  • Proficiency with all departmental documents, language, training and processes related to CRM and Lead Management.
  • Possess an acceptable drving record and a valid driver's license in your state of residence.

Why Lithia?

 

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs 

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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