Lithia Motors, Inc.

Collector I

1 month ago
ID
2017-35060
# of Openings
1
US-OR-Medford
Store Name
Southern Cascades
Category
Support Services - Corporate Office

Overview

Lithia Motors, Inc. 

 

Do you enjoy helping people find solutions? 

 

In our Collector role you will be responsible for efficient, timely and accurate collection of customer payments for stores and corporate customers in a manner that ensures timely and accurate updating of customer information, completion of collection campaigns,  You will work in a team that collaborates and where excellent communication skills are needed to be succesful in the role.

 

Collector reports to the Collections Supervisor.

Job Description

Area of Responsibility

  • Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
  • Contact assigned customers to negotiate payment arrangements on delinquent accounts
  • Educate and counsel customers on account terms and payment programs to resolve past due amounts
  • Utilize various skip tracing methods and processes to locate customers
  • Maintain and ensure accurate, up-to-date customer account information and delinquency status
  • Forward severely delinquent accounts to supervisor for repossession review
  • Maintain collection tracking system
  • Proactively work collection campaigns to collect aging balances
  • Adhere to FDCPA guidelines and company policies regarding collection activity and customer contact
  • Follow established procedures for working the collections system
  • Record all transactions and customer notes within the collections system
  • Provide store support as needed
  • Research and resolve account discrepancies in collection system
  • Respond to all customer inquiries within 1 business day
  • Respond to all store requests within 2 hours
  • Keep customer information confidential
  • Other duties as assigned

PERFORMANCE MEASUREMENTS/EXPECTATIONS

  • Meet and exceed individual objectives as defined by supervisor
  • Take personal ownership of assigned duties
  • Contribute to team performance by assisting team members as needed
  • Adhere to department schedules and deadlines
  • Communicate with supervisor if unable to complete assignments
  • Thoroughness, accuracy, and timeliness in completing essential duties
  • Contribute to positive team atmosphere

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • Strong attention to detail and sense of urgency.
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management – ability to prioritize workload and manage one’s own time
  • Basic knowledge of installment loans and various customer protection laws
  • Basic understanding of loan origination documentation preferred
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

PREFERRED QUALIFICATIONS

  • Previous collections experience

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

  • High school graduate or equivalent.
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

#CB

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