Lithia Motors, Inc.

Parts Advisor

1 week ago
ID
2017-34813
# of Openings
1
US-VT-Bennington
Store Name
Carbone Bennington Honda
Category
Parts

Overview

Carbone Honda Bennington

 

Parts Advisor

 

 


Parts Advisor 


 

Carbone Honda Bennington provides a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Carbone also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Responsibilities:

As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

  • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
  • Maintain clean and professional appearance of counter, work area, and stockroom.
  • Interact with the staff to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on Body Shop and customer requests.
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.  Check number and unit cost as well as total billing for charges against proper records.
  • Specifies parts accurately.
  • Process core returns, parts warranties and parts returns as necessary.

 Qualifications:

  • Previous parts advisor experience, preferred
  • Understand basic automotive components and systems
  • Automotive dealership service experience is a plus
  • Any automotive certifications is a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Strong organizational skills and detail oriented
  • Working knowledge of computers
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid driver’s license in your state of residence

Why Carbone?

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

 

Carbone Auto Group is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

 


Automotive Parts Advisor – Auto Sales – Auto Parts Consultant


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