Lithia Motors, Inc.

Collector I

3 weeks ago
# of Openings
Store Name
Support Services
Support Services - Corporate Office


Lithia Auto Stores, Medford Oregon


Account Solutions Counselor

Account Solutions Counselor - Bill Collector - Collector/Counselor



We are seeking a self-motivated and career driven professional to join the Accounts Receivable Department at Lithia’s Headquarters in Medford, Oregon.As a Debt Collector/Counselor you will be a part of the Lithia family and team.  Lithia Auto Stores is an organization which embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our core values.   Come and take the journey with one of the largest and most successful publically traded retail automotive groups in the nation.

Job Description

As a Debt Collector/Counselor you will be responsible for contacting customers with delinquent accounts, effectively evaluating customer information to determine account resolution, and the recovery of past due balances.

  • Contact assigned customers to negotiate payment arrangements on delinquent accounts.
  • Educate and counsel customers on account terms and payment programs to resolve past due amounts.
  • Utilize various skip tracing methods and processes to locate customers.
  • Maintain and ensure accurate, up-to-date customer account information and delinquency status.
  • Review severely delinquent accounts for assignment to outside collection and repossession agencies.

Account Solutions Counselor - Bill Collector - Collector/Counselor



  • Basic knowledge of installment loans and various customer protection laws
  • Basic understanding of loan origination documentation preferred
  • Previous collections experienced preferred
  • Timely response to customer inquiries and store requests
  • Ability to be discreet while working with confidential information
  • Adherence to schedules and deadlines
  • Thoroughness, accuracy, and timeliness in completing duties
  • Bilingual (Spanish) skills; verbal and written desired
  • Strong attention to detail and sense of urgency
  • Excellent communication skills both written and oral
  • Exceptional time management skills


  • Strong attention to detail and sense of urgency
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management – ability to prioritize workload and manage one’s own time
  • Previous collections experience 
  • Prior collections training or certification is valuable

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.


We offer a comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Lithia Hiring Requirements

  • High school graduate or equivalent.
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen



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