Lithia Motors, Inc.

Business Development Center Administrator-Service Department

1 week ago
ID
2017-33677
# of Openings
1
US-TX-Killeen
Store Name
Killeen Chevrolet
Category
Service

Overview

All American Chevrolet of Killeen 

NOW HIRING: Business Development Center Administrator

 

At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Business Development Center Administrator

 

Responsibilities:

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.

  • Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
  • Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
  • Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
  • Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers.

 

Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Vehicle Purchase Discounts
• Wellness Programs


Lithia Auto Stores is an equal opportunity employer and a drug free work place. 

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