Lithia Motors, Inc.

Service Advisor

3 weeks ago
ID
2017-33135
# of Openings
1
US-NJ-Freehold
Store Name
DCH Freehold Nissan
Category
Service

Overview

DCH Freehold Nissan

 

Service Advisor/Service Writer

 


Automotive Service Advisor – Auto Sales – Customer Service Writer


 

DCH Freehold Nissan is owned and operated by Lithia Motors, Inc., a publicly traded Fortune 500 automotive retail company [NASDAQ: LAD] with over 160 dealerships, auto stores and service centers across the US. Our proven record of success comes from our collaborative teams of passionate and innovative people working together to achieve success and have fun too!

 

Currently the fifth-largest automotive retailer in the nation, we are growing…FAST! With this growth comes unique and exciting career opportunities. There’s no better time to join us on the road to success!

Job Description

Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. 
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor – Auto Sales – Customer Service Writer


 

Qualifications:

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Basic mechanical understanding of an automobile
  • Strong organizational skills and detail oriented
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid drivers license in your state of residence.
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. 
Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

 

Lithia Motors is an equal opportunity employer and a drug free work place.  A criminal history background check and
pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

 

We are committed to living our values to: Earn Customers For Life, Take Personal Ownership, Improve Constantly and Have Fun.

 


Automotive Service Advisor – Service Writer – Sales and Customer Service


 

Apply now!

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. 

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