Lithia Motors, Inc.

Service Advisor

1 month ago
ID
2017-32939
# of Openings
1
US-MT-Helena
Store Name
Helena CJD
Category
Service

Overview

Helena Chrysler Jeep Dodge

 

Automotive Service Advisor (Service Writer)

 


Automotive Service Advisor – Auto Sales – Customer Service Writer


 

Helena Chrysler Jeep Dodge continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.

 Helena Chrysler Jeep Dodge is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment.  Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. 
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

 


Automotive Service Advisor – Auto Sales – Customer Service Writer


 

Qualifications:

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Basic mechanical understanding of an automobile
  • Strong organizational skills and detail oriented
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid driver’s license in your state of residence.

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

 

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

 


Automotive Service Advisor – Service Writer – Customer Service Writer


 

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