Lithia Motors, Inc.

Service Concierge

US-CA-Temecula
3 months ago
ID
2017-30965
# of Openings
1
Store Name
DCH Temecula Kia
Category
Sales

Overview

DCH Honda of Temecula

 

Service Concierge

 

DCH Honda of Temecula Continues to grow and we are seeking talented individuals to join our team.

 

We are one of many Lithia Auto Stores.  Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest, most successful and fast-growing publicly traded retail automotive groups in the nation.

 

Job Description

Service Concierge

 

Responsibilities

  • Serve as initial point of contact for customers arriving for service
  • Obtaining mileage and vin for advisors, while using provided software to identify “opportunity” customers
  • Communicating dealership’s intent to purchase vehicles from our service customers, sharing important account updates and gaining permission to evaluate vehicles before handing customers off to their service advisor.
  • Consistently meeting and exceeding goals relating to percentage of customers interacted with, accurately logging notes from customer conversations, and generating new sales opportunities from service traffic.
  • Working as a team with service advisors, porters and sales department.
  • Assist in developing continuous improvement plans, by communicating observations to management.
  • Build and maintain knowledge of product information, dealership/department processes, and keep current with certifications and licenses.

 Qualifications

  • Time Management – manage one’s own time without immediate supervision
  • Proficient in basic technology, including but not limited to typing, accessing email, iPad app & Safari browser use.
  • Must possess strong verbal communication skills, and pleasant/professional demeanor in every customer interaction
  • Must be a quick learner, able to multi-task and consistently complete all steps in the process.
  • Must have strong work ethic, be self-motivated and transparent/honest in all activities relating to generating commission.
  • 18 years or older

  • Possess an acceptable driving record and valid driver’s license in state of residence

  • A criminal history background check will be conducted prior to beginning employment

  • NO SALES EXPERIENCE NECESSARY

Why Lithia?

 

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

 

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

 

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