Lithia Motors, Inc.

Director

9 months ago(5/3/2017 7:40 PM)
ID
2017-29085
# of Openings
1
US-OR-Medford
Store Name
Support Services
Category
Support Services - Corporate Office

Overview

Lithia Motors Inc.

 

“Life is about making an impact, not making an income.”  What if you could do both?

 

This is an incredible opportunity to work with one of the fastest growing companies in the Fortune 500, alongside some of the most intelligent and forward thinking executives in the retail and automotive industry.  Support the retail automotive digital storefronts for 160+ Lithia Motors, Inc. stores nationwide.  Lead a team of Digital Analysts and website experts to help stores attain the best digital ROI in the industry.  Inspire people to innovate digital strategies that 1.  attract more customers to our stores, 2. improve our customer’s experience 3. increase our store’s productivity.  Collaborate with other Lithia leaders to support Human Resources, Operations and Lithia Direct Sales with their digital channel activities. 

 

Our growth model rewards leaders who challenge themselves to find better ways to help our stores achieve their objectives.  Successful candidates will be credible leaders, demonstrate ability to produce results, and be someone people get excited to work with.  Experience with website platforms, digital media channels, social media and marketing analysis is required.  Knowledge of the automotive industry and retail operations is beneficial. 

 

This role reports to Lithia’s Chief Marketing Officer.

Job Description

ESSENTIAL FUNCTIONS AND DUTIES

 

Lead strategic thinking on how to leverage technology to improve our customers’ experience and our stores’ productivity.

  • Understand future customer needs and wants.
  • Consult knowledge experts inside and outside our industry.
  • Understand current and developing technologies, including integration with store DMS platforms.
  • Have a revolutionary (not evolutionary) mindset.

 

Lead e-retail innovations that help us execute an omni-channel strategy

  • Leverage store expertise to develop solutions that are responsive to local market needs and are a competitive advantage.

Supervise Store Website Support Team (IRC)

  • Lead internal team and external partners across numerous website platforms to provide best-in-class customer experiences and website conversions.

Supervise purchase and execution of digital media channels (SEO, SEM, Display, re-targeting, Social)

  • Oversee $50MM-$75MM in contracts with external partners to achieve industry-best rates and service for our stores.

Supervise Marketing Measurement/ROI

  • Continue development of marketing dashboard to provide stores with ROI data to guide marketing investment decisions. 

Lead Social Media Strategy including reputation management and Social as media channel

 

PERFORMANCE MEASUREMENTS/EXPECTATIONS

  • Meet and exceed individual objectives developed with Supervisor.
  • Lead direct reports to provide exceptional support to stores .
  • Partner with stores and support services team members throughout the organization.

 

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • Excellent communication skills both written and oral.
  • Critical Thinking – ability to hear many viewpoints, identify the strengths and weaknesses of alternative solutions, and choose the best solution.
  • Judgement- putting the needs of our stores, our customers and our team members first.
  • Time Management – ability to lead multiple teams and project simultaneously.
  • Partnership – a desire to work with Lithia team members and external partners to achieve our objectives.
  • Continuous Improvement – a passion to increase efficiency as our company grows.

 

PREFERRED QUALIFICATIONS

  • Four-Year College degree required
  • Sufficient experience in automotive / digital technology to be regarded as a credible expert.
  • 5-7 years management experience effectively leading team members.

 

 Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

 Lithia Minimum Hiring Requirements

  • Four-Year College Degree from an accredited institution.
  • 18 years or older
  • Possess a driver’s license in your state of residence
  • Pass a motor vehicle report
  • Pass a 7-year criminal background check

 

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

  

 

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